Call our friendly team now on


020 7837 6853


 
 

How to order

Ordering is simple –

  • Place an order using our straightforward online ordering service (Choose a menu item and quantity, then click on the ‘Add to order'. Click on ‘View order’ in the summary box on the left to submit your order, we will then contact you to confirm your order)
  • Or call us on 0207 837 6853 and our friendly team will guide you through our menus to meet your exact needs
  • Our office hours are 8am-5pm
  • Orders must be placed/amended by 5pm the day prior to guarantee delivery. Any orders placed after 5pm will incur a 20% surcharge and will not be processed until the following day.
  • We have a 20% surcharge for orders placed on the same day (we will take orders up to 10am). Please note that we cannot guarantee same day orders.
  • Orders for weekend deliveries need to be placed by 5pm the Thursday before. Orders received after this time are at the management’s discretion.
  • All orders will be confirmed by one of our team members via email.
  • Should you need to cancel an order, please refer to our terms and conditions page for cancellation deadlines.
  • For events or bespoke catering please contact our experienced events team on 020 7837 6853 or email and we would be delighted to discuss your requirements in detail and provide a quotation.

Delivery:

  • Please allow a 90 minute delivery slot for your deliveries.
  • Food is delivered in our refrigerated vehicles.
  Minimum
order size
Working hours
delivery charge
6am-6pm
Out of hours delivery
and / or collection charges 6pm-6am
Delivery Area 1
Monday to Friday: £30.00 N/A £45.00
Saturday: £100.00 £0.00 £75.00
Sunday: £300.00 £0.00 £75.00
       
Delivery Area 2
Monday to Friday: £30.00 £60.00 £80.00
Saturday: £100.00 £60.00 £80.00
Sunday: £300.00 £60.00 £80.00
       
Saturday surcharge: £45.00
Sunday surcharge: £75.00
  • Delivery Area 1: EC1, EC2, EC3, EC4, E1, E2, N1, NW1, SE1, SE5, SE8, SE11, SE14, SE15, SE16, SE17, SW1, SW8, SW9, WC1, WC2, W1
  • Delivery Area 2: E3, E5, E8, E9, E10, E14, E15, N4, N5, N6, N7, N16, N19, NW3, NW5, NW6, NW8, SE3, SE4, SE7, SE10, SE13, SE21, SE22, SE24, SW2, SW3, SW4, SW5, SW7, SW10, W2, W8, W9, W10, W11, W14
  • Outside delivery areas 1 & 2 please call for a quote.
  • N: B: Different delivery charges apply for Events. Please call the Events team for a quote.

Collections:

  • All collections of plates, platters etc are made the following working day unless a same day collection is requested.
  • Clients need to ensure all items are ready for collection at a central point.
  • Any missing, chipped or broken items will be charged for.
  • If a driver is required to return to collect missing items a £10 charge would apply.
  • Any collections after 5pm will incur a £30 charge.

Food presentation:

  • All food is presented on re-usable, high quality platters.
  • If you require the food to be presented on our quality disposable platters, please request this at the time of ordering.
  • Please ensure the food is consumed within 2-3 hours of delivery.

Allergens

  • Please be advised, our products may contain or have traces of allergens, please request more information if you suffer from an allergy. Our products are made in the same kitchen, therefore we cannot guarantee our products are free from allergens.
  • Some products may contain alcohol.

Cancellations

  • Any cancellation made by the client must be notified to the company in writing.
  • Cold food orders must be cancelled by 16:00 one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
  • Hot food orders must be cancelled by 12 noon one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
  • Cancellations received after these deadlines will incur a charge at the management’s discretion.
  • Cancellations received on day of delivery will be charged in full.

Payment terms:

  • We accept all major credit cards.
  • For account customers payment terms are 30 days.
  • VAT - will be payable on all items.