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Terms and conditions

These are the terms and conditions of service between Berkeley Catering and the client.
Berkeley Catering reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.

‘The client’            – Company/ person/ organisation that Berkeley Catering is to provide catering services to
‘The company’      – Berkeley Catering Ltd
‘Deliveries’            – Orders without waiting staff
‘Events’                  – Orders with waiting staff or jobs over £1000

Complaints

In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.


Loss and Damages

The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.


Liability

The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.


VAT

All prices quoted are exclusive of VAT which will be applied at the relevant rate.


BACS Payments should be made to:

Berkeley Catering Ltd
NatWest Bank
Sort code: 60 - 24 - 69
Account number: 10020241

Please send remittance advice to accounts@berkeleycatering.co.uk

Queries from an invoice must be received in writing within 5 days of receipt.

Deliveries

Confirmation and Quotes

The Client must confirm all orders and amendments in writing.

All menus confirmed when ordering are subject to availability.

Catering quotes are valid for 2 months.

Collections

All events require same day collection unless otherwise informed to us by the client.

Any event within our catchment area, over £1000.00 (before Vat) qualifies for a free collection
Any event within our catchment area, less than £1000.00 (before Vat) the client is charged at £30 + VAT

All events outside of our catchment area – a collection charge will be included in Transportation costs based on distance within the event quote.


Cancellation

Any cancellation made by the client must be notified to the company in writing.

Cold food orders must be cancelled by 16:00 one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.

Hot food orders must be cancelled by 12 noon one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.

Cancellations received after these deadlines will incur a charge at the management’s discretion.

Cancellations received on day of delivery will be charged in full.


Payment Terms

Payment terms for all first time orders is 7 days. A 30 day payment term will apply from the second order.


Events and Deliveries over £1000

Confirmation and Quotes

The Client must confirm all event bookings and amendments in writing.

The Company reserves the right to revise catering quotes on changes to event.

Final numbers are required 3 working days prior to event date.

The Client’s confirmation means the client has accepted these terms and conditions and the quotation.

All menus confirmed when ordering are subject to availability.

Catering quotes are valid for 2 months.

Taxis may need to be provided by client for staff working after 11pm.

Cancellation

Any cancellation made by the client must be notified to the company in writing.

Cancellations to be received five working days prior to event date.

Any cancellation made by the client after five working days prior to event date the company reserves the right to retain 10% of the deposit to compensate for costs incurred.

Payment Terms

A 50% deposit is required for orders over £1000 and events.

Berkeley Catering will notify the Client of the deposit required and the date(s) of payment.

The company requires full pre payment from any client with no credit facilities, we accept all major credit cards.

Clients with credit facility are required to pay 30 days from date of invoice.